Refunds and returns
Returns and refunds
Period under which buyer can withdraw from a sales contract, is 14 days.
This period expires 14 days after the day buyer has received their goods. However, if this period expires on a non-working day, your deadline is extended till the next working day. You can choose to withdraw from your order for any reason within this timeframe.
To exercise their right of withdrawal, buyer must unequivocally inform the seller of their decision to withdraw from the purchase.
Buyer is responsible for covering return shipping costs.
Exception - if return happens due to seller mistake (for example, faulty product or not as ordered), seller pays for return shipping.
To ensure a safe delivery all products are sent by registered post and should be returned same way, using registered mail.
Buyers are entitled to a full refund including the original shipping fee as long as the item has not been used and is still in a saleable condition and original packaging. Refund will be given as soon as returned item is received or within 14 days of receiving evidence that the buyer has sent the item back (e.g. if the buyer has proof of postage) and is in condition as mentioned above.
However, to avoid such situations, please, read carefully item description BEFORE purchasing item, and please, contact me if You have additional questions.